5/15/2023 0 Comments Processes definitionPerception: Perception is a cognitive process that allows people to take in information through their senses, then utilize this information to respond and interact with the world.It is a critical component in the learning process and allows people to retain knowledge about the world and their personal histories. Memory: Memory is an important cognitive process that allows people to encode, store, and retrieve information.Learning: Learning requires cognitive processes involved in taking in new things, synthesizing information, and integrating it with prior knowledge.This allows us to communicate with others and plays an important role in thought. Language: Language and language development are cognitive processes that involve the ability to understand and express thoughts through spoken and written words.Attention: Attention is a cognitive process that allows people to focus on a specific stimulus in the environment.Now that you understand the difference between processes and procedures, you may wonder how workflow maps fit into process improvement. Sidebar: This is a true story! Steve saves 20 to 30 management hours per week using MaintainX to automate preventive maintenance scheduling, parts management, and more. This way, his store supervisors and maintenance technicians always know precisely how to complete assigned procedures. Steve also uses a corporate distribution system to train new employees and assign procedures to workers. Steve uses MaintainX to write, digitize, and assign McDonald’s recommended equipment maintenance procedures. McDonald’s executives have spent countless hours developing trustworthy protocols (procedures) to produce dependable products. However, Steve doesn’t need to reinvent the wheel. Of course, Steve must put effort (input) into achieving his goal of nurturing steady streams of customers (outcome). Like many franchise owners, Steve was drawn to the franchise business model because it comes with proven processes.Įxamples of routine McDonald’s processes include taking customer orders, relaying orders to cooks, and delivering orders when ready. Steve owns seven McDonald’s franchise locations. Now, let’s take a closer look at the definition of “procedure.” Both departments are part of the process of lead generation. However, each department will engage in specific processes (or a specific part of a process) unique to its individual goals and objectives.įor example, a company’s marketing department may collect lead information through a landing page form that is automatically relayed to the sales department’s CRM software. It’s worth emphasizing that there are many types of processes, and some can span various departments. The number of processes your organization has depends on your type of business, its size, your industry, and your goals. Processes are typically composed of input, procedures, and outcomes. However, they don’t provide details about how the technician should complete the task. ISO 9001:2015 defines a business process as “A set of related or interacting activities, which transform inputs into outputs.” As previously mentioned, processes refer to the general steps needed to achieve a particular outcome.
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